552 5.2.0 bounce error sending group emails!

jim2golf said:

Becky said:

Hi Everyone,

We're investigating the issue of being unable to send to multiple recipients. I've collected the data from all of your posts and forwarded it to our mail administrators. For new posts regarding an error when sending an email to multiple recipients, please be sure to include the following:

• POP or IMAP
• Name and version of email client
• Device name and OS

For folks unable to send any email at all, refer to www.cox.com/secureemail and use the step-by-step guides to check your email server settings. Verify that your Incoming mail server and Outgoing mail server fields do not contain east, west, or central.

POP3:  POP.cox.net - port 995 with SSL
IMAP:   IMAP.cox.net - port 993 with SSL
SMTP:  SMTP.cox.net - port 465 

Delete any messages stuck in your Outbox, then close and reopen your email utility. If you still get an error when trying to send an email, please provide us with the entire error number and error message.

Becky; Since I updated my ports as required my outlook and cox email will not allow me to send mail to any of my 'contact groups'. They are all 10+ with the largest one at 30. I have contacted support 2 times with no help. They say I should be able to sent to 100 without a problem. I cannot give you the entire error message because it disappeared prior to me being able to copy it. What I was able to write down was " Message could not be sent 552-552 5.2 07 ". I did send my message to my golf group 8 members at a time. Making life miserable is not a good way to treat customers! Jim

Becky, I have both Pop and Imap. Outlook 2010. Windows 7. Can send up to 9 but not more. Error message is 552 (Spam) if I try to send 10 or more. I created a gmail email account and now I can send group emails.