Forum Discussion

John2222's avatar
John2222
Contributor II
7 years ago

552 5.2.0 bounce error sending group emails!

I'm using Outlook 2016 (Office 365).  I've have had no problems receiving emails or sending emails during this last security change by Cox.

HOWEVER, today as I do each Sunday, I tried to send a short email announcement to a group of our church choir members, the number is 33.  The email got bounced back with Error 552 5.2.0 internal errors.

Through trial and error, I discovered that if I break my email into groups of 9 choir members or less, the email is delivered ok.  But 10 or more recipients and the everything is rejected.

Why is the Cox limiting me to sending emails to church friends of only 9 or less?  It's not a spam email.  If it were, the group-of-less-than-10 would have been rejected as well.

Cox, we need some flexibility here.  I belong to several social groups, all larger than 9.  HELP!  How about an exclusion list for verified customers?  (I've been Cox cable subscriber for 40 years, even before it was Cox)!

  • Has there been any progress resolving this issue?  Today, I had an important email returned having this same issue.  

  • StephanieA's avatar
    StephanieA
    Former Moderator
    GroupDeprived,

    To how many people are you trying to send the email? Please keep the group sending to 9 or less or to avoid getting an error.

  • Ron Gaspard I am having trouble with one cox email account and searched.  Found your name.  Yokota with Bob buglegs, Steve Towle.

    email me

    [edited by Moderator]

    Joe

    WA4AKJ

  • StephanieA's avatar
    StephanieA
    Former Moderator
    552,

    We don't suggest posting personal information on our forums. Please email us at cox.help@cox.com with your account details and a description of what's happening.