5th Technician/Cant fix packet loss
Hello all!
I live in San Diego California, 91950 Specifically. For about 3 months now I have not been able to play any games on my PC due to packet loss.
Ive had 4 technicians come to my house an...
Forum Discussion
Hello,
With many working and learning from home, this has brought utilization issues and congestion in some areas during peak hours. There isn't currently an open utilization or congestion ticket open in your area at this time. With there not being a known utilization issue in your area, we may need this technician appointment to run some more tests about the packet loss you're seeing. The technician can run further tests and if there's an issue reporting outside, then he or she will be able to escalate a ticket to have maintenance look into that. The technician will work with you to help diagnose the issue while following CDC guidelines and social distancing.
Dustin
Cox Support Forum Moderator
With many working and learning from home, this has brought utilization issues and congestion in some areas during peak hours. There isn't currently an open utilization or congestion ticket open in your area at this time. With there not being a known utilization issue in your area, we may need this technician appointment to run some more tests about the packet loss you're seeing. The technician can run further tests and if there's an issue reporting outside, then he or she will be able to escalate a ticket to have maintenance look into that. The technician will work with you to help diagnose the issue while following CDC guidelines and social distancing.
Dustin
Cox Support Forum Moderator
