Forum Discussion

wamacree72's avatar
wamacree72
New Contributor II
4 months ago

72 Hours without internet & No updates

I'm in NW Arkansas and our internet has been down now for 3 days. No updates on when it will be fixed. I work from home. There are no COX hotspots within range of my home either and I've signed up for updates via texts (not that there are any).

 

 I was patient on day one, and day two, but it's absolutely insane to not have any ETA to when the outage will be resolved, offer no reasonable solutions and expect people to just be comfortable with this fact. Is this normal? Should I cancel and just go elsewhere?

    • NicholeC's avatar
      NicholeC
      Moderator
      4 months ago

      Hi,

       

       

      I'm sorry your service has been impacted like this. We'd be glad to help. The purpose of the Cox Internet Forum is to allow customers to discuss and troubleshoot technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing, outages, or other account specific issues, please reach us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com. Thank you.