Forum Discussion

Tim_K's avatar
Tim_K
New Contributor III
6 years ago

"Account temporarily unavailable" timeout/errors receiving E-mail from pop.cox.net

For the past several days, I have been experiencing frequent "Account temporarily unavailable" timeout/errors receiving E-mail via MS Outlook from pop.cox.net.   Is this a known issue which Cox is wo...
Tim_K's avatar
Tim_K
New Contributor III

Cox, is there any update on this situation?   I was getting almost immediate responses to receiving E-mails via pop.cox.net earlier this morning (so I was hoping something had been done to remedy the issue), but for the past few hours it's back to frequent time-outs/errors with "Account temporarily unavailable". 

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Tim, at this time, we are not reporting any webmail outages or known issues with our Webmail server. Have you changed your password on the cox website, http://bit.ly/2KOrZnd, and ensured the password matches both the incoming and outgoing settings? If not, can you please change the password? Please also check to see if the server settings are correct, http://bit.ly/2KGsVKh, and that you are using TLS, if available. -Kevin M. Cox Support Forum Moderator
  • Tim_K's avatar
    Tim_K
    New Contributor III
    6 years ago

    I didn't change any of my settings (they were already correct), and all day today I was experiencing no delays or timeouts receiving E-mail via pop.cox.net.   I'm assuming whatever the issue was on the Cox end for most/all the past week has now been resolved - Hopefully for good.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hi Tim, to confirm, are you still experiencing issues with receiving emails on your client devices? As a troubleshooting step, we do recommend changing your password and ensuring this matches your incoming outgoing settings, and also ensuring the server settings are up-to-date. -Kevin M. Cox Support Forum Moderator