Forum Discussion

Tim_K's avatar
Tim_K
New Contributor III
6 years ago

"Account temporarily unavailable" timeout/errors receiving E-mail from pop.cox.net

For the past several days, I have been experiencing frequent "Account temporarily unavailable" timeout/errors receiving E-mail via MS Outlook from pop.cox.net.   Is this a known issue which Cox is wo...
Taffeys's avatar
Taffeys
New Contributor III
6 years ago

I have been having the same problem on multiple accounts for days. Changed passwords, confirmed all setting are correct, Still having problems. Now I am getting snail-mail from financial accounts saying they cannot send notifications and bills to me by email. This issue has been happening off and on for a very long time.

  • Karen_R's avatar
    Karen_R
    Former Moderator
    6 years ago
    Rick,

    Please try removing the Outlook account then set it back up. Let us know if you still get the same error. Thanks


    Karen
    Cox Forum Support
    • Taffeys's avatar
      Taffeys
      New Contributor III
      6 years ago

      Karen,

      I reinstalled Office and repaired each account. Seems to be OK so far. I'll report if the failures happen again.

      EDIT... I spoke too soon. It's still failing to logon to most POP accounts You really need to escalate this as this poor performance is totally unacceptable.

      • CarolLM's avatar
        CarolLM
        Former Moderator
        6 years ago
        Hi Richard, I'm glad to hear that everything's working fine now - my Team's available 24/7 to assist with any additional questions or concerns you may have. Thanks for being our customer and take care! -Carol