Forum Discussion

coxuserhere's avatar
coxuserhere
New Contributor II
2 years ago

ACP Benefit Dead End With Cox and ID.Me Please help

In 2022 myself and another family member were approved of the acp $30 a month by the acp's own website. We both are on EBT so getting approval was easy. We called Cox to apply for my household member...
acp benfit
LisaH's avatar
LisaH
Moderator
2 years ago
Hi Coxuserhere. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
  • coxuserhere's avatar
    coxuserhere
    New Contributor II
    2 years ago

    I tried on your facebook. The person on their kept saying we were denied by the government for the acp even thou I kept saying we both have approval codes. I just can't deal with this anymore. Cox has made it impossible for us. I have accepted that we will lose the $30 a month that we should be getting.