Forum Discussion

IanT's avatar
IanT
New Contributor
7 days ago

Agent Offered Me a Promo... and didn't receive it.

So on 8/11, I was going to cancel my service due to cheaper and faster services elsewhere.

After talking to Sophia, on the retention team, they offered me a 40% off discount off my current plan and I accepted this offer with written agreement.

A month went by and I double-checked and the offer was never applied to my account. I talked to another representative on the Loyalty team today who overlooked my chat logs and said they couldn't offer this promotion... anymore and ended up cancelling my service.

What do I do? Do I file a report with the FCC or credit card dispute?

  • SharielH's avatar
    SharielH
    Moderator
    7 days ago

    IanT, I am sorry you're having issues with your bill and the promotional rate that was offered. We would definitely hate to lose you because of this. The Forums Community is not able to assist you with account/ billing situations. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum.