Forum Discussion

lxsprice's avatar
lxsprice
Visitor
2 hours ago

Unreliable Service Across the Board

Why is the service constantly and consistently out? None of the customer service people can give a valid reason for the outages and it’s honestly getting to the point where I’m personally gathering folks for a class action. You all are failing your consumers miserably and NONE of you directly address the issue at hand: THE CONSTANT OUTAGES WITH NO INFORMATION AVAILABLE FROM ANYONE AT COX. You have customers that WFH and have no physical location to go into. I don’t need anyone to empathize or sympathize, I need concrete ANSWERS and you all are saying NO ONE at COX knows anything? What am I missing? Are you all working? I’ve seen ZERO COX techs or trucks in my immediate service area all day and I’ve checked. What is the issue and if no one can tell me then I’d like to be helped to cancel services today so I can switch to AT&T.

  • LatoyaJ's avatar
    LatoyaJ
    Moderator
    2 hours ago

    lxsprice, We understand you have questions about our service. We care and would like to help. Please send us an email at Cox.Help@cox.com with your name and service address. This will allow us an opportunity to investigate this for you and provide more specific information.

    Cox Support Forums Moderator

     

    • lxsprice's avatar
      lxsprice
      Visitor
      2 hours ago

      I’ve already talked to several customer service people today. I need to speak to a tech or legal. None of the customer service employees give any reliable information nor answers. I want to speak or be directed to whom can tell me why the network has been down all day and why the repair time keeps getting pushed back if techs are “working” on it. Nobody has been out here all day. I need to speak to legal or an actual tech that works in the field or via computer. The service across the board is horrible and I’m sick of it