Hello. Thank you for reaching out. I am truly sorry that you are being impacted by the aftermath of this storm. I hope you and your family are safe and well. Cox is working as quickly as they safely can to restore the connection side-by-side with the power companies. Commercial power may still be impacted which runs our equipment. We work remotely also and certainly understand the urgency of restoring the service. You can text UPDATE to 269898 for information as it is available. Also please check out; https://www.cox.com/residential/disaster-relief.html Here you can report any damages and see outage maps as they are updated as quickly as we receive the information from the field. Please note, the field technicians are focused on the repair and we hope you are reconnected soon. For personal account information, please email your name, address and a link to this thread to cox.help@cox.com for assistance. Thank you for choosing to use Cox for your services and for your patience while we work to recover from this storm as well.
