Are Live Chat Support Actually Cox Employees?
I ask because I have a certain situation and I'm wondering what I should do.
I spoke with Mark S. on 7/10/22 from approximately 6:30pm to 7:30pm via the Live Chat option on my account page. I expla...
Forum Discussion
I think you have to type live agent to request a person. I've also read other subscribers didn't receive a transcript after requesting. Chat is probably the worst of all ways to communicate with Cox.
To cleanup this mess, i suggest sending an email to cox.help@cox.com with your Full Name, Complete Address and perhaps the URL of this post if you don't want to re-explain it.
You can check your signal levels coming into your modem and post an image here.
You can always create your own text log by selecting the full text stream and copying it to a text document. I always do that in case a chat log isn't sent.
