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neomurph's avatar
neomurph
New Contributor
5 years ago

ASUS CM-16 | Ultimate 500 Inquiry

I recently attempted an upgrade of my Internet Classic 300 service to Ultimate 500 and my order was placed on hold for further information.  When I checked on the status of my order, I was info...
BrianM's avatar
BrianM
Moderator
5 years ago
That is not a DOCSIS 3.1 capable modem, that is only a DOCSIS 3.0 modem. A DOCSIS 3.1 modem is required for the new ultimate package or higher (gigablast).

Brian
Cox Support Forum Moderator
  • neomurph's avatar
    neomurph
    New Contributor
    5 years ago

    Yes, I knew it was not 3.1 despite being bonded as such. So why was it omitted from certification for 500.  Your answer is simply that it’s DOCSIS 3.1. Can I get the Full technical answer instead of the quick reply? Should my current ASUS modem be green in denoted color for down and up instead of blue then?

    Secondarily, I would upgrade to Gigablast and buy a new modem if 3.1 fully supported symmetrical up & down. You stopped doing fiber to home, so no sense in paying for Gigablast “light” until things improve for upstream.

    • bearone2's avatar
      bearone2
      Contributor III
      5 years ago

      no it's not bonded 3.1....probably why not certified.

      "With speeds up to 680Mbps, this high-speed cable modem delivers speed to spare whether you are streaming or gaming with no recurring monthly rental fees. The ASUS CM-16 is CableLabs ® DOCSIS 3.0 certified to work with Cable Internet Providers like Comcast XFINITY ®, Spectrum ® (Legacy Time Warner Cable ® and legacy Charter ®)"

      • neomurph's avatar
        neomurph
        New Contributor
        5 years ago

        Interesting compared to this information @ https://www.cox.com/residential/support/asus-cm16.html

        RECEIVE

        		 Flashing Scanning for downstream channel. Verify all cable connections and try resetting the modem.
        Solid Green None. The downstream channel is connected in DOCSIS 3.0 mode.
        Solid Blue None. High speed Internet connection with downstream channels in DOCSIS 3.1 mode.
        SEND

        		 Off Upstream channel inactive. Verify all cable connections and try resetting the modem.
        Flashing Scanning for upstream channel. Verify all cable connections and try resetting the modem.
        Solid Green None. The downstream channel is connected in DOCSIS 3.0 mode.
        Solid Blue None. High speed Internet connection with downstream channels in DOCSIS 3.1 mode.
    • Andrew_Wees's avatar
      Andrew_Wees
      Contributor III
      5 years ago

      it's blue since boned 3.0 you need d3.1 since that's what cox requires