Forum Discussion

Mrgoodbye's avatar
Mrgoodbye
New Contributor
25 days ago

I'm a Very Disappointed Cox customer

I'm a Very Disappointed Cox internet customer 

It takes for me to keep restarting my cellphone in order to get Internet, I also have to use T-Mobile's

data otherwise I will not have Internet, also my Tv, is giving me messages:

Wi-Fi is Not Connected 

This device is not currently connected to a WiFi network????

Very disappointed and unhappy customer 

  • Hi there,

     

    If you need assistance with your wifi connection, feel free to email our team at cox.help@cox.com with your first/last name and complete home address along with a description of your issue or a link to this thread so that we can assist.

     

     

  • Darkatt's avatar
    Darkatt
    Honored Contributor

    Do you use a Cox Pano modem, or your own equipment? 

    The router needs to be out in the open, not behind anything, (Certainly not behind a tv). Objects in between the router and the cell phone will block the WiFi signal, The denser the object, the more it blocks the signal. The best place for a router is out in the open, raised as high as you can. If you have a "Smartbox" take it out, and set a table outside of the box to place the router, or move it to a central room. Smartboxes are stupid, (think faraday cage). 

    Let me know if any of this helps?