Forum Discussion

lisa31765's avatar
lisa31765
New Contributor
8 months ago

Bad customer service

How do get a supervisor to return your call?  We have been waiting two weeks and placed two calls and have not been called back even though we were told we would be in 24 hours.  We has an installer ruin preinstalled equipment, speak derogatory about another customer and give his political view and swear in our house. Where is management and why are they ignoring this issue!
This is bad customer service.

packet loss
  • HeatherS's avatar
    HeatherS
    8 months ago

    Hi Lisa, 

    Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern, and a link to this post.  Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.

  • HeatherS's avatar
    HeatherS
    Moderator
    8 months ago

    Hi Lisa, 

    Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern, and a link to this post.  Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.