Forum Discussion

JannahJabbar1's avatar
JannahJabbar1
New Contributor
3 months ago

Bill

I moved services now my bill not showing up

  • NicholeC's avatar
    NicholeC
    Moderator
    3 months ago

    Hello,

    I'm sorry to hear you're unable to access your bill. Are you able to login under the new acct number and just don't see a bill loaded yet, or is it still showing the old address? If it's showing the old address, you can register the new address here: https://www.cox.com/myprofile/registration.html

    If you need your user transferred, please email my team at cox.help@cox.com 

    Thank you.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 months ago

    Call in and request escalation to CAG. HAVE THE CAG, verify your Cox ID has been properly transferred from your OLD account to your NEW account. Once it is, you will see your new bill.