Hi Kung,
I have removed some additional personal info from your post. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. When emailing or messaging through one of the above methods, please include the link to this post, as well as your address, and any additional details.
Thank you,
Nichole