Hi @Raevynwillow2948,
I know how important it is for you and your family to have a consistent Wifi signal. If you have the Panoramic Wifi App installed I would like to share with you some tips to help optimize your network, as your modem is a smart modem and will toggle networks. Although it gives you faster speeds the 5GHz band has the shorter wavelengths and higher frequency meaning that it is not good for long-range connections. The 2.4GHz band has slower speeds but a longer wavelength making it more stable at longer distances. Since you have a lot of devices I would advise you to make sure that your networks have different names, this will allow you to make sure that your devices all have the best signal possible. Here are detailed instructions on how to optimize your Wifi networks inside of the Panoramic Wifi App: Press 'Connect' at the bottom, then press on 'See Network', then press the 'Pencil Icon' at the top right-hand corner. Make sure to put a Blue Checkmark in the box next to 'Use different names for 2.4GHz and 5GHz wifi', then under the 2.4 GHz Wifi section change the name in the top box, move down to the 5GHz wifi section and change the name in the top box. Press blue 'Apply Changes' at the bottom when you are finished.
Ben S.
Cox Support Forums Moderator
