Hello, I am terribly sorry to hear about the line to your home not having been resolved yet. I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, you can also reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.