Forum Discussion

Bayman's avatar
Bayman
New Contributor II
6 years ago

Can’t Access E-Mail using Outlook or MacMail (Error Code 3170)

Can’t Access E-Mail using Outlook or Mac Mail (Error Code 3170) Starting on 10/2/19, I’ve started getting the following error message: “Outlook cannot find the server. Verify the server informatio...
connection
connection issues
cox email
e-mail problem
email
email help
  • Bayman's avatar
    Bayman
    6 years ago

    I finally found the solution.  It wasn't a Cox problem, nor was it an e-mail client problem.  Turned out to be a 3rd party software issue.

    On the Apple discussions forum, it was suggested to download the EtreCheck diagnostic app for Mac; it paid off. The problem turned out to be the following “Unsigned” file: com.DataFormatSearchP.plist.  I have no idea what an “Unsigned” file is, or what this one did, but deleting it fixed my problem. Mac Mail is finally working!

    Thanks for everyone's replies.

KevinM2's avatar
KevinM2
Former Moderator
Bayman, I recommend contacting Apple for additional support, and here is their contact information:

Support: 800-275-2273

www.apple.com

-Kevin M. Cox Support Forum Moderator
Bayman's avatar
Bayman
New Contributor II
6 years ago

I finally found the solution.  It wasn't a Cox problem, nor was it an e-mail client problem.  Turned out to be a 3rd party software issue.

On the Apple discussions forum, it was suggested to download the EtreCheck diagnostic app for Mac; it paid off. The problem turned out to be the following “Unsigned” file: com.DataFormatSearchP.plist.  I have no idea what an “Unsigned” file is, or what this one did, but deleting it fixed my problem. Mac Mail is finally working!

Thanks for everyone's replies.