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Dustbandit's avatar
New Contributor
2 years ago

Can’t get Cox to send email when I am using mail app on iMac

Spent two hours at Apple using 3 of their techs and still unable to get Cox to send

6 Replies

  • Darkatt's avatar
    Valued Contributor III

    Apple has a known bug in their mail client. It was actually introduced when they went from 10.4 to 10.5 on the mac computer, and it was carried over into their mobile devices as well. I used to beta test for apple and actually reported that bug. I was told at the time, (It's only happening to a few people so it must be a problem with your settings, and not the software). I and many others quit beta testing at that point, since we knew otherwise and felt we were being dismissed. "Cannot send email on mac" 199 Million hits on google, and "Cannot send email on ipad" yields 76 million hits. Here is what you can try. MAKE SURE you are using IMAP, so your email doesn't get deleted. Then delete the account from your mac, and then recreate. That's the advice of APPLE, btw. What you can TRY to do is first, delete ALL email in the outbox, then go into the configuration for the mail client. Go into server settings, Under SMTP uncheck the "Automatically manage connection settings", Change the port from 587 to 465, then Delete and re-add the password, and then save the settings by clicking on save int he bottom right of the server settings column. ALSO, ensure no email hung in outbox on any other devices you use to send/receive mail. 

  • WiderMouthOpen's avatar
    Esteemed Contributor

    What error do you get when you try? Have you tried another email client like Thunderbird?

  • This happens to me occasionally on iPad. Usually when I’m sending something that is political in nature. I’m convinced Cox censors our email.

    • WiderMouthOpen's avatar
      Esteemed Contributor

      Do any of the emails in question have any form of your username in it? For example, if your email is then any email with "curious" in it might trigger the anti spam. Just something I have heard.