Forum Discussion

MidwesternJulie's avatar
MidwesternJulie
New Contributor
6 years ago

Can Cox open up new accounts under your name, expect you to pay the bill, then send it to a bill collectior even though you had no knowledge or gave your authorization to open up these (2) new accounts?

     I have have Cox services for probably 10 yrs now & until I moved only one block away at the beginning of this year, 2018, I had never an issue with them, nor have they ever had an issue with me....
accounts.
bad service
BadBusiness
connection issues disconnect
cox internet
internet
Rob_H_'s avatar
Rob_H_
Contributor II
6 years ago

Under the Fair Credit Reporting Act (FCRA), all entries in your credit report have to be verifiable (i.e. written proof).  If they cannot be verified, then they have to be removed.  That's the law.  In the real world, it may take several attempts to get the unverifiable entry removed.  But, I've been told that persistence pays off in this regard.

As far as redress of the billing issues themselves, you might be able to file a complaint with the state agency regulating them in your state.  Here in Virginia, it's the State Corporation Commission. 

Good luck.

  • MidwesternJulie's avatar
    MidwesternJulie
    New Contributor
    6 years ago

    Thank You. That at least is a starting point for me.

    • Rob_H_'s avatar
      Rob_H_
      Contributor II
      6 years ago

      You're welcome.   In this case, it may not prove to be too difficult getting the derogatory entries removed from your credit report.  Hope it helps.