Forum Discussion

mapleaf's avatar
mapleaf
New Contributor
7 months ago

Cannot activate new modem.

I recently bought a  Netgear CM2000 + XR500 to replace my Panoramic WiFi and want to activate it as my current modem + router. I tried to call Cox but then kept getting referred to another support/placed on hold while they tried to activate my modem for over 2 hours. I am currently trying to activate my modem myself and I get stuck on the screen that shows:

Hmm, we can't find your equipment setup request.

  • mapleaf

     

    Hi, I'd be happy to help you.  Please send me an email and include your full name, address and a link to this forums post.  You can send the email to cox.help@cox.com.  Thanks!

     

    StephanieS

    Cox Support Forums Moderator