Forum Discussion

Killerqueen702's avatar
Killerqueen702
New Contributor
3 years ago

Cannot Connect to the League of Legends LATAM Servers

Hello,

After days of communication with the support team at Riot Games, we have come to the conclusion that it is just my personal internet connection that will not allow me to connect to their game servers. I can confirm this as I have been able to connect to the LATAM servers from other internet connections. Attached is a Tracert and I will also copy past the results below. 

Some help with resolving this issue would be great as i have been unable to connect for weeks now.

Thank you

Tool version: Windows 19.Jul.2021  
  
Test start: 
Sun 12/12/2021 
10:18 PM
Pacific Standard Time  
  
Public IP:  
  
status      : success  
country     : United States  
countryCode : US  
region      : NV  
regionName  : Nevada  
city        : Las Vegas  
zip         : 
lat         : 36.1172  
lon         : -115.0528  
timezone    : America/Los_Angeles  
isp         : Cox Communications Inc.  
org         : Cox Communications  
as          : AS22773 Cox Communications Inc.  
query       : 
  
 ///////////////////////////////////// 
---------------GAME is LEAGUE OF LEGENDS---------------  
---------------REGION is LATAM---------------  
  
138.0.15.100 Game Servers (MIA):  

Tracing route to 138.0.15.100 over a maximum of 20 hops

  1     2 ms     2 ms     1 ms  192.168.0.1 
  2     9 ms     7 ms     7 ms  10.79.240.1 
  3     9 ms     8 ms     8 ms  100.127.5.90 
  4     9 ms     8 ms     7 ms  100.120.102.34 
  5    13 ms    13 ms    14 ms  68.1.4.252 
  6     *        *       14 ms  100.122.208.7 
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  
  
138.0.12.50 Game Servers (SCL):  

Tracing route to 138.0.12.50 over a maximum of 20 hops

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     7 ms     8 ms     7 ms  10.79.240.1 
  3    11 ms    17 ms     8 ms  100.127.5.90 
  4     7 ms     8 ms    10 ms  100.120.102.34 
  5    18 ms    16 ms    15 ms  68.1.4.252 
  6    15 ms    14 ms    13 ms  las-b23-link.ip.twelve99.net [62.115.13.102] 
  7    13 ms    14 ms    17 ms  level3-ic351534-las-b23.ip.twelve99-cust.net [62.115.183.211] 
  8   178 ms   173 ms   174 ms  ae-2-3601.edge1.Santiago1.Level3.net [4.69.214.234] 
  9   173 ms     *        *     4.68.75.206 
 10   173 ms   174 ms   173 ms  ae0-100G.ar4.SCL1.gblx.net [67.16.146.110] 
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  
  
192.64.170.107 Game Servers (NA):  

Tracing route to 192.64.170.107 over a maximum of 20 hops

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     8 ms     8 ms     7 ms  10.79.240.1 
  3     8 ms     7 ms     9 ms  100.127.5.90 
  4    12 ms    16 ms     8 ms  100.120.102.34 
  5    14 ms    18 ms    13 ms  68.1.4.252 
  6    14 ms    13 ms    24 ms  100.122.208.7 
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  
  
Testing to LQ LA1:  

Tracing route to d0d256cf3574461aa8de0f7bbdf28519.pacloudflare.com [172.65.195.118]
over a maximum of 20 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     7 ms     7 ms     9 ms  10.79.240.1 
  3     9 ms     9 ms     7 ms  100.127.5.90 
  4     9 ms     8 ms     8 ms  100.120.102.34 
  5    14 ms    14 ms    14 ms  langbprj02-ae1.0.rd.la.cox.net [68.1.1.14] 
  6    14 ms    14 ms    15 ms  70.167.151.77 
  7    17 ms    15 ms    14 ms  172.70.204.2 
  8    16 ms    13 ms    15 ms  172.65.195.118 

Trace complete.
 -----------------  
  
Testing to LQ LA2:  

Tracing route to c924ab739bf649e7b21f909fd598c7d2.pacloudflare.com [172.65.247.57]
over a maximum of 20 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     8 ms     7 ms     7 ms  10.79.240.1 
  3    10 ms    13 ms    10 ms  100.127.5.88 
  4    10 ms     9 ms     8 ms  100.120.102.30 
  5    18 ms    14 ms    14 ms  68.1.4.252 
  6    16 ms    14 ms    15 ms  72.215.224.171 
  7    14 ms    15 ms    14 ms  141.101.72.32 
  8    15 ms    15 ms    16 ms  172.65.247.57 

Trace complete.
 -----------------  
  
 ///////////////////////////////////// 
---------------GAME is VALORANT---------------  
---------------REGION is LATAM---------------  
  
192.207.0.1 Game Servers (MEX/MIA):  

Tracing route to 192.207.0.1 over a maximum of 20 hops

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     8 ms    20 ms     9 ms  10.79.240.1 
  3     8 ms     7 ms     8 ms  100.127.5.90 
  4     9 ms     8 ms     7 ms  100.123.238.5 
  5    11 ms    10 ms    10 ms  wsip-24-234-18-179.lv.lv.cox.net [24.234.18.179] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  
  
151.106.249.1 Game Servers (SCL):  

Tracing route to 151.106.249.1 over a maximum of 20 hops

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     7 ms     8 ms     7 ms  10.79.240.1 
  3     9 ms     9 ms     9 ms  100.127.5.90 
  4    14 ms     7 ms     9 ms  100.120.102.34 
  5    15 ms    19 ms    14 ms  68.1.4.252 
  6    15 ms    13 ms    13 ms  las-b23-link.ip.twelve99.net [62.115.13.102] 
  7    17 ms    13 ms    14 ms  level3-ic351534-las-b23.ip.twelve99-cust.net [62.115.183.211] 
  8   173 ms   173 ms   174 ms  ae-2-3601.edge1.Santiago1.Level3.net [4.69.214.234] 
  9     *      173 ms   173 ms  4.68.75.206 
 10   172 ms   173 ms   173 ms  ae1-100G.ar4.SCL1.gblx.net [67.16.146.250] 
 11   208 ms   194 ms   196 ms  206.165.167.42 
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  

Local Network Info:  

Windows IP Configuration

   Host Name . . . . . . . . . . . . : DESKTOP-3E5K7SF
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe 2.5GbE Family Controller
   Physical Address. . . . . . . . . : 04-D9-F5-84-4E-C2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel(R) I211 Gigabit Network Connection
   Physical Address. . . . . . . . . : 04-D9-F5-84-4E-C1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.0.157(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, December 8, 2021 10:05:59 PM
   Lease Expires . . . . . . . . . . : Tuesday, December 14, 2021 8:54:16 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
                                       8.8.8.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel(R) Wi-Fi 6 AX200 160MHz
   Physical Address. . . . . . . . . : D0-AB-D5-94-7E-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 1:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : D0-AB-D5-94-7E-48
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
   Physical Address. . . . . . . . . : D2-AB-D5-94-7E-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Windscribe VPN
   Physical Address. . . . . . . . . : 00-FF-42-89-DD-42
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : D0-AB-D5-94-7E-4B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 -----------------  
  
Test Complete!  
10:31 PM
Sun 12/12/2021
connection issues
connection loss
connectionLoss hashtagsaredumb
help
League Of Legends
  • JulioT's avatar
    JulioT
    New Contributor
    3 years ago

    I also have this problem, but the solution I found is using wtfast, I know it costs but thats the only way It works for me

  • KingWukong007's avatar
    KingWukong007
    New Contributor II
    3 years ago

    FIX THIS ALREADY. ITS BEEN MONTHS. HOW HARD CAN IT BE TO CHANGE THE ROUTES TO THE SERVER SO THEY WORK AGAIN SMH...

    • gRYMaldo's avatar
      gRYMaldo
      New Contributor
      3 years ago

      Trying to get help through Twitter. It seems like Cox doesn't know how to fix this issue....

      • RobertS1's avatar
        RobertS1
        Moderator
        3 years ago
        Hi @GRYMaldo,

        We are here to help. Reach out to us anytime on Twitter @coxhelp. The Social Media team is here 24 hours a day, 7 days a week to help.

        Robert
        Cox Support Forums Moderator
    • CrystalS's avatar
      CrystalS
      Former Moderator
      3 years ago
      Hello @KingWukong007,

      I can certainly understand your frustrations. Please know we want you to enjoy your services. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

      Crystal S.
      Cox Support Forum Moderator
      • KingWukong007's avatar
        KingWukong007
        New Contributor II
        3 years ago

        Is this the best reponse you can come with? A lot of people have reached to you and all you say is that "This is not Cox's problem" but IT IS 100%. Look into the problem as a whole because this is happening to all of us not just one...

  • swnksinatra's avatar
    swnksinatra
    New Contributor
    3 years ago

    Same here, whenever a game starts it doesn't let me connect because I get an error. Have tried just about everything and still. Interestingly when I switched to a NA account it worked with no issues

    • BenS1's avatar
      BenS1
      Former Moderator
      3 years ago
      Hi @Swnksinatra
      My apologies, when you say you switched to a NA account and had no issues, what is a NA account and what kind of account were you using that had the issues?

      Ben S.
      Cox Support Forums Moderator
  • Walter_B_'s avatar
    Walter_B_
    New Contributor
    3 years ago

    It's January and this issue is still a thing. Proof that cox only cares that you have you're internet on autopay and don't really care for quality of service, but since they are the only provider in my area, I'm stuck with them. Two techs, over 10 calls(hour long) and a "tech guru" that one of the techs called asking for help. STILL NO ANSWER!!

    • KingWukong007's avatar
      KingWukong007
      New Contributor II
      3 years ago

      Did you find the solution? This issue has been active since november... How incompetent are cox techs smh.

      • Nelo27's avatar
        Nelo27
        New Contributor II
        3 years ago

        No solution. Someone contacted me after I emailed just to tell me it's not their fault. I'm trying to check with riot again. Everyone with this issue should be making Riot aware. 

    • BenS1's avatar
      BenS1
      Former Moderator
      3 years ago
      Hi @Walter B.
      I know how frustrating it is to have multiple technician visits and multiple calls and still have unresolved issues. Please email us at cox.help@cox.com with your full name/full address and reference this post so we can further assist you.

      Ben S.
      Cox Support Forums Moderator
  • Nelo27's avatar
    Nelo27
    New Contributor II
    3 years ago

    I also have this issue, have called the company many times and no response. I am about to switch companies if this doesn't get resolved soon.

  • Nelo27's avatar
    Nelo27
    New Contributor II
    3 years ago

    Same issue here. I have called the company many times and nothing. I am about to switch companies if this doesn't get resolved soon. 

  • Nelo27's avatar
    Nelo27
    New Contributor II
    3 years ago

    I also have this issue, have called the company many times and no response. I am about to switch companies if this doesn't get resolved soon.

    • Raymoon2's avatar
      Raymoon2
      New Contributor
      3 years ago

      yea ive been have the same issue. i even have the elite gamer app on pc and its saying cox serious is ***.. time to move to at&t or spectrum 

      • Allan's avatar
        Allan
        Moderator
        3 years ago
        @Raymoon2, I recommend sending us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
    • DavidA2's avatar
      DavidA2
      Former Moderator
      3 years ago
      Hi Nelo27,

      I am sorry to hear that you are having trouble getting connected to Riot servers. We would like to take a look into that with you. To review your account, we ask that you send us an email to cox.help@cox.com with your service address and a link to this forum thread.

      David
      Cox Support Forum Moderator
    • JulioT's avatar
      JulioT
      New Contributor
      3 years ago

      The only way it works for me is using wtfast. haven't check other programs like exitlag tho

    • Killerqueen702's avatar
      Killerqueen702
      New Contributor
      3 years ago

      I have not received any help from this good for nothing company. I figured out you can use a free VPN to play.

      • Capsxx's avatar
        Capsxx
        New Contributor
        3 years ago

        Yeah but is really slow and i have high ping with that