Forum Discussion
ccc
New Contributor
I cannot send emails PERIOD even when @ home. ALL incoming/outgoing mail settings are correct. Contacted Cox multiple times who said it’s an Apple issue, Apple says it’s a Cox issue. Shouldn’t have to use Cox Web Mail to send messages, plus it feels old to use. As a long time Cox customer I am completely frustrated beyond belief.
MaryF
6 years agoFormer Moderator
Hi Ccc,
Are there any emails stuck in your Outbox folder? If so, please delete any emails stuck in the Outbox folder and completely close the Mail app before relaunching and sending a test email.
Mary
Cox Support Forums Moderator
Are there any emails stuck in your Outbox folder? If so, please delete any emails stuck in the Outbox folder and completely close the Mail app before relaunching and sending a test email.
Mary
Cox Support Forums Moderator
- BCNRI6 years agoNew Contributor
I am having the same exact problem others are reporting. I am in Europe and even before I left I was unable to send email. I can receive but not send. Neither can my wife who is also a Cox user. What gives?
- BCNRI6 years agoNew Contributor
Oh and I am not an Apple user.
- CarolLM6 years agoFormer ModeratorHi, when accessing your Cox email while out of the country we've added an additional layer of security that provides real-time protection against identity theft, data breaches, and fraud. To assist you please send us a Twitter DM, Facebook private message, or an email to cox.help@cox.com with your name, service address, and account name. -Thanks, Carol
- BCNRI6 years agoNew Contributor
By service address do you mean IP address?
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