Recently traveled to Canada from USA and found that I could receive Cox email (using Outlook on Win10), but I could not send. How do I prevent that from happening the next time I travel?
I ended up using WebMail, but found I would have to log in to local network, navigate to Cox, log into WebMail. This is very disruptive when I am working with others who are naturally sending/receiving emails realtime, without all the hassle of navigating to WebMail.
Thx, Eric
Thanks for your prompt answer.
I think there should be much more customer-focused solutions, but I at least I understand the current situation.
Could you put something expicitly stating the policy somewhere in the Cox customer support FAQ's?
I spent many hours in a foreign hotel late at night trying to make it work, calling Cox tech support, checking port settings and security settings, being told I needed to check with my hotel tech support, etc. All of this run-around could have been avoided for me and other people by a clear statement of what to expect when travelling to foreign countries on the Cox customer support self-help guides.
Clearly an "opportunity for improvement". Eric
