Hello,
My mother had been experiencing an outage for over a week. She had called numerous times and is not getting any answers. Can you please provide an update to the outage and date of resolution? We are going to escalate this as well.
Hi, there. I'm so sorry for the outage you've experiencing and I want to help. Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get your mom back up and running.
Hello ChrisJ2, I am reporting a technical issue that the Cox Services team has refused to assist my mother with. We have tried for a week and a half to get answers as to why there is STILL an outage in her area. Nobody knows why this is happening, and nobody can provide a resolution or proper customer response. We are going to spread this on all social media outlets today. My mother is handicapped and has been unable to work because of this issue. Can you imagine not being able to work and not feed your family because your internet has been down, and the company you have paid for the last 10 years is simply not responding. Cox Customer Service has gone down hill drastically.
I apologize for your mother's issue, as well as the confusion. Although we cannot assist you here, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're glad to assist.
