Changes to email format
Does anyone know where a complaint can be emailed to? The changes Cox has made to the webmail format are awful!!! Where do I start . . .
Previously if i went into an email and deleted it I would en...
Forum Discussion
Anne, I agree. I dislike this new format intensely. Whoever led Cox's beta field-testing team ought to be demoted.
My questions / issues:
1. When I am just one of multiple recipients on a broadcast message, how do I reply JUST TO THE SENDER? If I choose "quick reply", it still sends my response to ALL recipients. So I see no distinction between "quick reply" and "reply all". My work around is to compose a NEW email, but I shouldn't have to do that.
Cox - why did you think you had to reinvent "reply" and "reply all"? The whole world knows those choices. They have been the subject of humorous commentary for 20 years. They worked perfectly well in the old format. Yet Cox has to come up with "quick reply" which doesn't seem to differ from a simple "reply" so what is the intent here?
2. Again, when I am replying to a multiple-recipient message, how do I SAVE my response when I am not ready to send it? Save button appears on a new composition but not on this REPLY.
3. I cannot figure out how to send an internet link. In the old format, simply drag and drop into the text box. Not now. It gets dragged to a separate place between Address and Text Body. I have no problem with that except NONE OF MY CONTACTS CAN OPEN IT. Same thing if I "Attach" that link - no one can open it.
I WILL DUMP COX INTERNET UNLESS I CAN FIGURE OUT HOW TO SEND INTERNET LINKS THAT CAN BE OPENED.
This new format may be more robust and secure and all kinds of good things in the background...but the user experience - MY USER EXPERIENCE - is dreadful so far. Please fix or go back.
Chris B.
