Forum Discussion

Spikemonkey's avatar
Spikemonkey
New Contributor II
4 years ago

Connection drops just enough to kick wife out of work VPN multiple times every morning.

For the last 2 months or so between the hours of 7am and 12pm, our connection will drop just enough to kick my wife out of her work VPN. It will glitch out my YouTube as well but that is far less important. The rest of the day is generally fine and my speeds are good when it's not doing it. But my wife can't work if it kicks her out. I was told a technician can put a monitor on my line to try and catch the issue but I can't seem to get one to do it. I lay far too much to you guys for this to be happening.

  • vbnatsfan's avatar
    vbnatsfan
    New Contributor II

    spikemonkey Where are you located. Mine does the same thing from 10pm - 8:30 am.    The tech said the terminal box was showing noise and put in a ticket for maintenance. I'm in Va Beach, VA

  • bearone2's avatar
    bearone2
    Contributor III

    a bunch of other folks are working at the same time!!

    • Spikemonkey's avatar
      Spikemonkey
      New Contributor II

      If it was congestion it would happen during all work hours. I am looking for a tech to help me out, not commentary.

      • bearone2's avatar
        bearone2
        Contributor III

        i guess it depends on what the work hours are!