Forum Discussion

grb11's avatar
grb11
New Contributor
20 days ago

Connection to PSN

Got one for you folks that are way smarter than me. So my ps4 all of the sudden can’t connect to the PlayStation account. I can use YouTube from the ps4, but online gaming is out. Wi-Fi & LAN will connect but the issue persists. It works just fine on my phone hotspot AND on my friend’s Wi-Fi. I also can’t log into the account while connected to Wi-Fi on my phone. If I’m on data, I can.  I’ve tried port forwarding, resetting router/modem. My model is arris tg1682.
Any suggestions?

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    20 days ago

    Hi, there. You might try factory resetting the gateway. Before you attempt that, bear in mind it will return your network name and preshared key to what is on the label. You may also want us to assist. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We are happy to help. 

    • grb11's avatar
      grb11
      New Contributor
      20 days ago

      Just tried it, I’ll email if it does not work. 

      • ChrisJ2's avatar
        ChrisJ2
        Moderator
        20 days ago

        Alright, we're available 24/7 and glad to help. Thank you for your patience.