Forum Discussion

FelineFather's avatar
FelineFather
New Contributor
4 years ago

Constant Dynamic Range Window violations

I have been getting subpar Download speeds 300 - 500 since the morning of 04/16 when I usually got around 850 - 960 My Event Log is filled with Dynamic Range Window violation errors and my modem is...
  • Becky's avatar
    Becky
    4 years ago
    Hi FelineFather, your slow speeds may be a result of intermittent packet loss as a result of ingress. I think we should take a closer look! Please email our team at cox.help@cox.com so we can get this resolved for you. -Becky, Cox Support Forums Moderator
  • Dave9's avatar
    Dave9
    Contributor III
    4 years ago

    Dynamic Range Window is related to upstream power. It doesn't have a significant impact on your download speeds. Also the logs you posted appear to show a large number of DRW violations during modem startup but then none for at least 2 hours after that. DRW violations during modem startup can be ignored.

  • Becky's avatar
    Becky
    Moderator
    4 years ago
    Hi FelineFather, your slow speeds may be a result of intermittent packet loss as a result of ingress. I think we should take a closer look! Please email our team at cox.help@cox.com so we can get this resolved for you. -Becky, Cox Support Forums Moderator
    • FelineFather's avatar
      FelineFather
      New Contributor
      4 years ago

      Will do! Is their anyway I can direct the email to yall to show you have reviewed my forum post?

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        4 years ago
        @FelineFather

        We have received your email and await your account information.



        Jonathan J
        Cox Moderator