After getting disconnected from chat due to "unplanned outages" on their end, I called and finally got some information.
They are doing "upgrades" in my area that started approximately a week ago, and should be finishing within the next 2-3 days. However, there is nothing on my account showing me any of that (even though I was told there should be). No more information could be offered, and the solution is just.... Wait and see if it clears up.
I was told that until the Upgrades are complete, CS is unable to create a ticket.
So which is it now?
Would be good customer service to send a notification to all your customers about this issue and a followup when the issue has been resolved. Some companies have a policy "Customer-first"?
