Forum Discussion

monsouird's avatar
monsouird
New Contributor
2 months ago

Continuous loss of Internet

I live in the NW in the Spring Mountain Ranch Community for almost 25 years. I have had consistent loss of internet for a week now. The router/modem shows wifi, but w/o internet. I've reset it multiple times during the week, and it only lasts for a few hours before it drops the internet again. Is this a router/modem issue or a fiber optic. It's becoming very frustrating, especially paying $118 monthly just for internet. 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 months ago

     Hi, there. I'm really sorry about the issues you've had with your service and I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.