Could it get any worse?
First off, Cox is not my friend in the digital age or any other time. The slogan, which they undoubtably paid a fortune for, doesn’t mean jack when everything they do to their customers screams the opposite.
Just days after the Cox-Yahoo! email disaster our internet has been down for the last 20 hours. Absolutely put the skids on an important project I can’t do anywhere else as all critical files are on my desktop system. My email is still not working right, of course, with about half of my emails not coming through.
I know that many of you are just as angry and frustrated as I am. However, please don’t take this out on Cox rank-and-file employees. They are not the ones making these terrible decisions, it is management in Atlanta. That is where the C-level jackasses dwell, insulated from the fallout of their indefensible business practices. A perfect example is pawning us off to Yahoo! then washing their hands of the immense problems we continue to deal with as a result.
Pleas be courteous and civil to the Cox rank/and-file. It Is not their fault. I’m sure many of them have the same level of contempt for Cox as we do.