Cox Communications Email Scam
I recently received an email from cox referencing their updated Ultimate Plan. Presented with option 1, keeping my current tier 300mb down 30mb up at my current rate but I have to update my modem. Ok...
Forum Discussion
I got the same email. I wanted to keep my Ultimate Classic 300 (300 down, 30 up). Per the email I had to call and have them come out and replace my modem with a newer DOCSIS modem They took my old modem and both of the extenders I had hooked up to two desktops upstairs (one for kid's gaming and the other for work computer that is not allowed to interface via WiFi due to security protocol).
The techs told me not to buy Cox's pods but go buy MoCA adapters instead. They enabled MoCA on the modem before they left. So I went to Best Buy and bought a two-pack of Actiontec MoCA adapters. Hooked the two computers back up...computer ethernet to MoCA and the MoCA coax to the wall. Had to go into the Gateway to reenable MoCA on the modem. It keeps automatically getting disabled.
Was on the phone with tech support today and they said the "new" modem doesn't support MoCA. I don't understand this if the thing has MoCA capability and I can go into the Gateway to enable it. It just keeps disconnecting several times throughout the day.
Now they're telling me I need to buy my own modem and a wireless router in order to use the MoCA adapters for the desktops that need to be hardwired. Beyond frustrated! Anyone else having this same problem or know a better way to fix my current situation. All help appreciated.
What they told you is not true. You can definitely use the MoCA adapters with the Cox modem but you will need a third MoCA adapter which will take the place of the "disabled MoCA feature" of the Cox modem.
See my post at the end of this thread for information on MoCA installation...
Wow, that's a lot to digest, LOL. I skimmed and saw a PoE filter, a third MoCA adapter, and coax terminations for any unused lines
Any idea why I can enable MoCA through the Gateway if it's supposedly a feature that's not supported? I also don't understand why the techs recommended and enabled MoCA on the modem while they were here.
Thanks for all the info.
From what I understand, Cox will keep disabling the MoCA feature if it is enabled for "security" related reasons. No one has been able to get a straight answer regarding the "security" related reasons. There are several threads in the forum about this very topic.
