Forum Discussion

JasonPW's avatar
JasonPW
New Contributor
6 years ago

Cox Communications WebMail - Can't Receive or Send Emails

I have this issue where I'm not receiving emails when I'm supposed to, and I'm worried that I can't send any either since when I try to send myself an email, it doesn't show up. I noticed this issue ...
e-mail problem
email
JasonPW's avatar
JasonPW
New Contributor

I should also add that my WebMail was working fine before this happened, and this issue just came up out of nowhere for me. I just want to know what's needed for this service to work properly.

EricaW's avatar
EricaW
Former Moderator
6 years ago
Hi JasonPW,

This is an odd occurrence. Do you have that email account set up in more than one program? Do you have the trouble sending from that address/receiving it when using the Cox site rather than an external mail program?

Erica
Cox Forums Support Moderator
  • JasonPW's avatar
    JasonPW
    New Contributor
    6 years ago

    No, I only use Cox for receiving and sending emails

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hi JasonPW, what email client are you using? Is it Apple, iOS, Outlook, etc.? Please ensure that your device's operating systems are up-to-date. Are multiple devices experiencing this issue? Have you changed your password on the cox website, http://bit.ly/2KOrZnd, and ensured the password matches both the incoming and outgoing settings? If not, can you please change the password?

      Lastly, please check to see if the server settings are correct (http://bit.ly/2KGsVKh) and that you are using TLS, if available. -Kevin M. Cox Support Forum Moderator