Doug_Dimmadome
7 years agoNew Contributor
Cox cucks me agian.
I tried to activate my account with the 300mps speeds. Cox told me that my modem doesn't support that. You can verify in their website that this is true (following link):
https://www.cox.com/residential/support/arris--surfboard-sb6141.html
BUT my modem 100% supports speeds that high and greater. If you go to the actual website of the modem itself you can clearly see that this modem supports over 300mbps (following link):
http://www.arris.com/surfboard/products/cable-modems/sb6141/
Because of this Cox forced me to downgrade my package to 100mbps. Please just update your system to show correct information and give me my correct internet package back.