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kmichaud12's avatar
kmichaud12
New Contributor
12 months ago

Cox Customer Service - The WORST!

We recently moved into a house that did not have an internet hook up. Cox Customer Service and Sales scheduled is for "their earliest date," which was over 3 weeks out. They bumped us up 2 days and then cancelled without warning nor rescheduling and when we raised it as an incorrect cancellation, they refused to give us the date we had and instead delayed us again. 

We have wasted 5 days with them trying to understand the process and get a reasonable set up date (no other provider we have used has taken more than 1 week). Our understanding is is is a 2 step process, which could be done same day; 1. Exterior set up (was done yesterday per the work ticket we got), 2. Interior set up, which they scheduled for Nov 9th even though their app shows tomorrow and many other days in between are available. However, they keep just following a script and refusing to move the date forward at all and do not give a reason. 

  • RaquelD's avatar
    RaquelD
    Moderator
    12 months ago

    Hello, I apologize for this confusing experience. We can help. Would you please contact us by email at cox.help@cox.com with your name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. You can also reach us about account specific issues, on X/Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. We can assist in finding out more about your install and help. Thank you.