COX delays EBB implementation
I qualified and got approved for EBB 30 days ago, then was able to pass CheckID and get info linked to my COX info, 28 days ago. I have called Customer service and gave gotten 3 different ETAs and NO...
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Yeah, I've been fighting them for a month as well. I'm not sure why the approval process through Cox is so lengthy and impossible, the government approved me in literally 4 seconds through my Pell grant. Don't forget, Cox provides forums so we can provide our own tech support, not so we can vent our frustrations or get help navigating their bureaucratic bs. lol. I already reported them to the FCC but I will keep reporting them every month they don't give me my discount.
Best of luck!
Im going to be filing a complaint today as well as getting in touch with local congress and state reps.
