Forum Discussion
BenS1
4 years agoFormer Moderator
Hi @Clma23
I know how important it is for you to have your data usage be counted accurately. Are you see spikes on certain days of the week or has there been an increase in average daily usage? Are you able to post the log from the 3rd Party meter that you used to track your data usage?
Ben S.
Cox Support Forums Moderator
I know how important it is for you to have your data usage be counted accurately. Are you see spikes on certain days of the week or has there been an increase in average daily usage? Are you able to post the log from the 3rd Party meter that you used to track your data usage?
Ben S.
Cox Support Forums Moderator
- BurnedByCox4 years agoNew Contributor
My wife and I average 20GB a day. Can you explain how Cox can report 712GB used on April 6 alone? That's the equivalent of streaming four UHD TVs the entire day. We don't even have that many TVs in our home.
- BenS14 years agoFormer ModeratorHi @BurnedByCox
There are numerous factors that impact data usage. I’d first suggest that you change your home network password to something new. We’ve heard from several customers recently, who—after noticing spikes in their data usage—were able to restore their data usage to what they considered ‘normal’ for their household simply by changing their network password. Have you checked all of your household devices for viruses and malware? Spyware running in the background can cause sudden spikes in data usage.
Ben S.
Cox Support Forums Moderator- BurnedByCox4 years agoNew Contributor
Change password? Done. Monitor usage? Daily. All devices which can be protected from viruses, malware and spyware are running Norton for a number of years now. May 9 usage? 97 GB. And we were out of the house most of the day.
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