Forum Discussion
BenS1
Former Moderator
Hi @Clma23
I know how important it is for you to have your data usage be counted accurately. Are you see spikes on certain days of the week or has there been an increase in average daily usage? Are you able to post the log from the 3rd Party meter that you used to track your data usage?
Ben S.
Cox Support Forums Moderator
I know how important it is for you to have your data usage be counted accurately. Are you see spikes on certain days of the week or has there been an increase in average daily usage? Are you able to post the log from the 3rd Party meter that you used to track your data usage?
Ben S.
Cox Support Forums Moderator
BurnedByCox
4 years agoNew Contributor
My wife and I average 20GB a day. Can you explain how Cox can report 712GB used on April 6 alone? That's the equivalent of streaming four UHD TVs the entire day. We don't even have that many TVs in our home.
- BenS14 years agoFormer ModeratorHi @BurnedByCox
There are numerous factors that impact data usage. I’d first suggest that you change your home network password to something new. We’ve heard from several customers recently, who—after noticing spikes in their data usage—were able to restore their data usage to what they considered ‘normal’ for their household simply by changing their network password. Have you checked all of your household devices for viruses and malware? Spyware running in the background can cause sudden spikes in data usage.
Ben S.
Cox Support Forums Moderator- BurnedByCox4 years agoNew Contributor
Change password? Done. Monitor usage? Daily. All devices which can be protected from viruses, malware and spyware are running Norton for a number of years now. May 9 usage? 97 GB. And we were out of the house most of the day.
- CrystalS4 years agoFormer ModeratorHi @BurnedByCox
You may want to check to see how much data Norton is using to protect the devices. Also, you may want to check to see if any of the devices are updating anything in the background. I have included some links for more information. If you are still unsure of what could be causing the spikes and would like the signal check to your account(Our team can check snapshots of your signal to the modem, not data usage). You can also download data monitoring apps. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Please not personally. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
www.cox.com/.../data-usage.html -learn about data
www.cox.com/.../understanding-data-usage.html -understanding data
www.cox.com/.../unlimited-and-500-gb-additional-data-plans.html -data plans
Crystal S.
Cox Support Forum Moderator
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