Cox in Fountain Hills, AZ Help please
If you asked me 6 months ago if my internet was good, I would laugh but not complain. But now... Yeah.... Can someone please toss some advice my way so I can maybe play some League of Legends please?...
Forum Discussion
@KurtH. I can certainly understand your concern over this ongoing issue. There is a known issue in your area that our field techs are currently working on resolving. I am truly sorry for any inconvenience this may have caused. -Allan. Cox Support Forums Moderator.
I had a huge book written on why I am unpleased with this response, but as someone who respects people who work in customer support; I have refrained. Your copy/pasted response is honestly unacceptable. The information I posted clearly shows that it is on your end, and the amount of logged calls/techs/EMails I have had over the last 3-4 months clearly shows that the issue is not "currently being resolved". Heck, over the course of 2 1/2 years, I bet ive had more than 70 different techs "service" my house. If you had a real competitor out where I live, then maybe you would pay more attention to the constant issues.......
In case people are wondering, I do have the "ULTIMATE PACKAGE 300down/30up". When I say I only have an upload speed of 1-2 and the support doesnt even try to blame me/fight me for specs/equipment information then you know something is bad news bears... Maybe the 2 Supervisors who came out here a few days ago had a lot of notes about the "Serivce" you're providing me...
This has been months though, and I have been patient... The upload speeds are unacceptable, the games I play are actually unplayable. Uplayable = I cant keep a connection to the servers; not that I choose not to play because of high ms. As someone who has never missed a Cox Payment over my loving 2 1/2+ years of service, I feel I have earned a little TLC... Please? :-(
