Forum Discussion

SoManyProblems9's avatar
SoManyProblems9
New Contributor II
2 years ago

Cox Increases Fiber-Powered Internet Speeds for Most Customers

I saw this post on the Cox website and was excited: https://newsroom.cox.com/Cox-Increases-Fiber-powered-Internet-Speeds I checked my service speed on cox.com and it looks like I was upgraded to 50...
bad service
coxsupport
internet
  • SoManyProblems9's avatar
    SoManyProblems9
    2 years ago

    In Summary: If your Plan Speed In the Cox Wifi App when running a speedtest does not match your service speed on your Cox.com account. You will most likely need to have Cox Support "Fully" Reprovision your Modem.

    Fixed and working! Thanks Brian from Cox Support!

    Below From Cox Agent:

    I apologize for any interruption if you were actively online, but this should be working now. I was able to fully reprovision the modem and now it is showing the proper quality of service for 500 Mbps download.

    This link is proof of working system at correct speed from Cox Wifi App Speedtest: Link

Darkatt's avatar
Darkatt
Honored Contributor

Are you testing over Ethernet? Testing on WiFi is inaccurate!

CuriousJ's avatar
CuriousJ
Contributor
2 years ago

Good to know! How do I test over Ethernet? My laptop doesn’t have an Ethernet port. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    Does it have USB 3.0 or above? USB-C? If so, get a USB>ethernet adapter. You will never get full speed over Wi-Fi. Just the nature of the beast.

    • CuriousJ's avatar
      CuriousJ
      Contributor
      2 years ago

      Thank you!

    • Bruce's avatar
      Bruce
      Honored Contributor III
      2 years ago

      Well, you'll never get full speed through a router.

      Follow lovemylab's instructions and connect directly to the modem, if possible.