Forum Discussion

cristyg's avatar
cristyg
New Contributor
22 days ago

Cox internet service

Why is cox internet going in and out on a daily for over a month? We should get a discount for all this trouble. It interrupts so much. Especially people that work from home and tv where we get updates during storms and our shows. When I’m late on paying I get constant notices about my bill. All they ever say is we are experiencing outages in your area.  If I could switch then I would. They don’t offer alot of good choices where I live. I pay good money for my service and I should get good service. I’m so mad about this crap already! It isn’t bad weather causing it either. This has been happening for over a month and weather had been great until yesterday! I am beyond mad! 

  • RaquelD's avatar
    RaquelD
    Moderator
    21 days ago

    Hello. I'm sorry to hear you have been having trouble with your internet this week. This is certainly not the experience we want for any of our customers. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? You can also reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.  

  • ugheyes's avatar
    ugheyes
    New Contributor
    22 days ago

    I so feel your pain on this. It's driving me nuts here!