Forum Discussion

Ladymike's avatar
Ladymike
New Contributor
5 months ago

Cox internet SUCKS

I’ve had my cox account for more than 3 years. Not once in that 3 years did I have a problem. Service was perfect. However, last 3 months I’ve had nothing but problems. My internet goes out constantly around midnight at least 10-15 times a month. When I call Cox, they say ‘We’re experiencing an outage in your area’. Wtf? This sh!t should not be happening REPEATEDLY. Crediting my account is nice but, fix the problem already! If you’re thinking about getting Cox internet & you live in Omaha, Ne… Don’t!

  • ColleenD's avatar
    ColleenD
    Moderator
    5 months ago

    Ladymike  I'm so sorry to hear you've been having trouble for the last 3 months. I would be frustrated too without a resolution. 

     

    Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. 

     

    We value your 3+ years of loyalty. Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X  @CoxHelp, or visit us on Facebook.

     

    Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.