COX is not forwarding my mail 100%

I spoke with COX Technical support today.  They told me since the new cox web upgrade (downgrade for me)

having mail forward is a known issue.  They told me it wasn't necessary to forward IP addresses which I thought

was ridiculous as they have confirmed it was a COX issue.  However I supplied them 2 COX email addresses

which I have over the last week had problems with their emails getting forward to my Gmail account.

All I can report is as told to me, "work in progress" which is code word for they have no idea when the problem

will be resolved.   So as stated, the upgrade is a downgrade for me offering less quality/reliability as before.

In addition, I also now have problems with some AOL email not reaching me period.

The disturbing comment was "since there is no charge for email"  they take no responsibility in any compensation

meaning a credit on your bill for poor service.   Unbelievable,  I could understand a statement like that from a true free

email provider like Gmail, Yahoo,  however I thought I had to pay cox money to get a cox email account.  That's part of the package therefore some form of compensation should be offered while the issue exists.  Its been several months now since the switch from the reliable web mail to the unreliable.

Ken

Ken