This is a user forum. No one here gets paid unless they have 
by their name.
Sounds like you shouldn't have bothered reading my questions to COX Employees.
If you only want replies from Cox employees, email your name, address and information to cox.help@cox.com as posted by ChrisJ2 
(2 Years, 62 Posts, 11 Likes, 2 Soutions).
As of now: WiderMouthOpen (6 Years, 2291 Posts, 393 Likes, 26 Solutions). A forum error that Cox never explained deleted most of his posts last year. Otherwise, his current stats would be considerably higher. You probably lost your best chance of getting help in this forum.
WiderMouthOpen I just re-read that "Where did all my posts go?" discussion that went from September '22 to January '23. With the new forums UI, that discussion isn't closed anymore. You ought to post in it and ask for an update If you try to post and it's closed, it's because a moderator read what I'm typing and closed it to keep you from doing that.
Thanks for reminding me. I just did. Maybe I will write a email to them too.
WiderMouthOpen Did Cox reply to your email? I used to think they replied the same day, usually quickly. But, Cox doesn't always reply to emails when they don't have a good answer. They probably won't reply to yours.
zxmcbv,
We definitely care. I'm checking with ChrisJ2 to see if he has received any additional information. We'll update you as soon as we can. Please know that the purpose of the Cox forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. On occasion moderators will need to step in to ensure correct information is provided or to address concerns other users can't help with. At times we will lock forum threads as they age, if they are not beneficial to the nature of forums or if they do not abide by our ground rules.
WiderMouthOpen,
Have you emailed? With the platform change, I'm honestly not sure the investigation into missing forum posts can be completed.
CurtB,
We answer all emails we receive as soon as we can. Our volume across all platforms where we support our customers can sometimes impact response times, but we would never purposely ignore an email sent to cox.help@cox.com.
Replacing an entire forum platform is a long way to go to avoid an explanation for why forum posts were deleted. We had a lot of theories back then for how Cox would respond, but I don't think anybody had that one in the pool. 😔
