Cox packet loss to amazon web services
Hello,
For the past 9 months I have struggled with the most frustrating issue playing games using Cox as my ISP. The issue is between the connection of Cox communications and amazon web services...
Forum Discussion
Also, before a cox tech support genius comments that a tech should come out to check my equipment, I have had that done three times. My router/modem has been replaced, we have checked every existing wire/connection. This is not a issue at my location, my neighbors have this issue as well.
- Hi Jeff, we appreciate your feedback, and thank you for continuing to be a loyal Cox customer. Fluctuations in latency within connecting networks outside of Cox’s network, such as gaming servers, is beyond the scope of our troubleshooting. In this case, we typically ask customers to provide traceroutes, so we can see if packet loss and/or latency is occurring on/off of the Cox network.
However, I have pinged your modem several times, and I am detecting 4-6%, and sometimes as high as 10% packet loss. There's generally a correlation between packet loss and slow speeds. As I'm seeing consistent packet loss on your modem, I do recommend sending out a service technician to diagnose and correct. I have documented your file accordingly to reflect this information, and we encourage you to email us at cox.help@cox.com for further support. -Kevin M. Cox Support Forum ModeratorThank you, a tech was at my house on Friday evening and was unable to fix anything. As stated above, he was the third to attempt to fix this.
Lastly, in reference to your first paragraph...I played all of these games at my previous address where I used a separate ISP and had 0% packet loss...ever. However, ever since I have moved here its constant issues and sending a tech out continues to be a waste of time. I just want real answers, am I being throttled? If so, how much money does one need to pay to have no packet loss because I will pay it. I just want to enjoy my gaming experience yet I am constantly frustrated with the services I have wasted money on.
