Forum Discussion

CarlaVala123's avatar
CarlaVala123
New Contributor
31 days ago

Cox Pedestal Help!

I am on the board in an HOA community Mesa, Arizona.  It's been a nightmare contacting the right person to get a "pedestal" in one of our homeowner's front yard. I did this 2 years ago and 2 or 3 tim...
  • LatitiaS's avatar
    LatitiaS
    31 days ago

    Hi CarlaVala123,

    Customer Service is very important to us, but it looks like we haven't done a great job of displaying such.  I am truly sorry for all the frustration and aggravation you have been through seeking help.  You reached the right place....Almost.....Please if you would, send us an email to Cox.Help@cox.com with the address and my team would be happy to get this reported to the appropriate team.  Please be sure to include the image so that we may attach it to our communication.  We look forward to hearing from you.  

    Cox Support Forum Moderator 

EileenArchibald's avatar
EileenArchibald
New Contributor

Were you able to get help for the community? I saw another post that required a cox customer account for a technician to come out. I also live in an HOA and we have a few pedestals that need work. We won't have a specific customers account to attach the request to.

JuanC's avatar
JuanC
Moderator
13 days ago

I'm very sorry to hear that the pedestal has not been fixed yet. I understand your frustration. Please reach out to us at cox.help@cox.com for assistance. We can submit a damage form to have this fixed.