Cox service is making me lose my hair!!!

Good evening BrianM,

Per your recommendation, I have had a Cox technician come in [Thursday 2/4] and they explained the "issue" was due to the splitter and POE filter that was installed at the main line and they went ahead and balanced the load as well as replaced those and all my coax cables. So today [Saturday 2/6] the issue has gotten worse. I've now experienced disconnections for upwards of 5-10 mins instead of  a mere 1-2 mins prior to the "fix". I've now invested $100 [from what your tech has told me my fee was] to get a worse network experience. 

As I've explained multiple times with everyone I've contacted in Customer Support, the issue is not my hardware. I will be giving this problem 3 strikes, after which I will be filing a complaint with the FCC as this has caused interruptions with my work and others' in my household who rely on your network 24/7. This is unfortunate but my eardrums are tired of hearing the same "it's not our network, it's your device" excuse.