Forum Discussion

jonathonjoseph's avatar
jonathonjoseph
Contributor
5 years ago

Cox stating network overloaded, Scottsdale/Phoenix Arizona

Wanting to check if anyone living in Scottsdale or Phoenix Arizona is having packet loss and line jitter issues like I am having. After about a week of playing around on the phone with tier 1 tech su...
bustingrocks's avatar
bustingrocks
New Contributor

I am having the same issues. My attempt with support resulted in them telling me that I have to replace my 7 month old modem. I would have switched months ago, except that CenturyLink only offers 40Mbps to my house.

Support did say I am eligible for some special deal to upgrade to Gig and pay more monthly, to fix my issue. 

jonathonjoseph's avatar
jonathonjoseph
Contributor
5 years ago

Upgrading to faster connection will not solve the issue. Your traffic will still travel through the same node and hops that Cox or one of there 3PL's operate which is where the problem is.